conflict video

View the video on how to handle a difficult conversation regarding a dress code issue. Use these questions to analyze the video:

1. Explain four things you observed.

2. Explain in detail how the supervisor handle communication with the employee? What was the employee’s reaction?

3. Explain four things the supervisor did well.

4. What three things could the supervisor have done differently?

5. In your opinion, explain four things that should have happened?

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