3. A good question“Is empowering employees always a good thing?” To address this question, please read the attached “Employees Putting on the Ritz at KMC”. This article discusses an employee empowerment program at Kootenai Medical Center in Coeur d’Alene, Idaho.
What are some of the potential benefits of the program of empowerment at KMC? Potential drawbacks? From a “service marketing” perspective discuss whether or not KMC’s program is a good idea; defend your opinion. Once again, integrate/apply/cite concepts/theories from assigned textbook readings for this module.