Walden dissertation and annotated bibliography: Cost of Employee Turnover

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Problem Statement

There is an overwhelmingly high rate of turnover in hotels (Ramall, 2014). Among all departments that exist in hotels, the front office desk has the highest turnover rate (Francis, 2017). According to the U.S. Bureau of Labor Statistics (2018), there was an estimate of 935,000 employee separations from hotels front desk in March 2017, and by April 2018 grew to 957,000 (U.S. Bureau of Labor Statistics ,2018).

The general business problem is that the high rate of turnover among hotel front desk positions may lead to poor customer service and lost profits. The specific business problem is that some hotel leaders lack strategies for retaining front desk night audit employees.

Purpose Statement

The purpose of this qualitative study is to explore strategies some hotel leaders use for retaining night audit employees. The population of the study involves hotels that have a low turnover during the night audit shift, in Virginia Beach, VA. The implication for positive social change is the availability of more jobs, job security, continued employment, which in effect improve standards of living.

Research Question

What strategies do hotel leaders use for retaining front desk night audit employees?

Interview Questions

• What strategies does the company use to retain the night auditors?
• What are the benefits offered to retain the night auditors?
• What are the wages offered to retain the night auditors?
• What does the company offer the night auditor who wants to discontinue employment to retain them?

References

Francis, D., & Les Roches Jin Jiang, L. R. J. J. (2017, July). Socialization and Friendship as the Panacea for Turnover in the Hospitality Industry. In ICICKM 201714th International Conference on Intellectual Capital Knowledge Management & Organizational Learning: ICICKM 2017 (p. 81). Academic Conferences and publishing limited.

Houghton, C., Casey, D., Shaw, D., & Murphy, K. (2013). Rigour in qualitative case-study research. Nurse Researcher, 20, 12-17. doi: 10.7748/nr2013.03.20.4.12. e326

Krstic, B., Kahrovic, E., & Stanisic, T. (2015). Business process management in the hotel Industry: A proposed framework. Ekonomika, 61, 21–34. doi:10.5937/ekonomika1504021K

Leite, N. R. P., Rodrigues, A. C. D. A., & Albuquerque, L. G. D. (2014). Organizational commitment and job satisfaction: What are the potential relationships? Brazilian Administration Review, 11, 476-495.doi: http://dx.doi.org/10.1590/1807-7692bar2014276

Lewis, S. (2015). Qualitative Inquiry and Research Design: Choosing Among Five Approaches. Health Promotion Practice, 16, 473-475. doi: 10.1177/1524839915580941

Ramall, S. (2014). A review of employee motivation theories and their implications for Employee retention within organizations. Journal of American Academy of Business, 5, 52‐63. doi:10.1108/IJOA-08-2015-0900