Continuous, quality and process improvement
Continuous, quality and process improvement: disintegrating and
reintegrating operational improvement
Permalink:
Reference:
Matthews, R. L., & Marzec, P. E. (2017). Continuous, quality and process improvement:
disintegrating and reintegrating operational improvement? Total Quality Management & Business Excellence, 28(3/4), 296–317. https://doi.org/10.1080/14783363.2015.1081812
Discussion Points/Questions:
(Question #/ Outcome # Covered) 1/2,3,7; 2/1,2,3,7; 3/2,3,4,7
1.Define the three improvement terms (CI) continuous improvement, (QI) quality improvement, and (PI) process improvement associated with the goal of improved operational performance. Include in your definition which particular aspect of operational improvements each term focuses on.
2.Discuss the overlaps between these three improvement terms and how they are interrelated. within the scope of operations management in your particular field, which of these processes is paramount to ensuring that improvement activities are aligned with the aims of the organization and would also provide a competitive advantage?
3.Using material learned from this article, discuss how (OL) organizational learning occurs through process improvement and how operations management can lead in the selection of the appropriate processes to implement which will ensure operational improvement.
Line of work is : Civil Engineer
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