determine how the selected company can improve within one of the following areas customer service employee morale or greater market share
Research the Internet using a search engine of your choice for internal and external data or information on one of the following companies: Uber, Verizon, Facebook, Microsoft®, Apple, Starbucks, Google™, General Motors, Amazon, Whole Foods Market, Capital One Financial, or Hyatt Hotels.
Determine how the selected company can improve within one of the following areas: customer service, employee morale, or greater market share.
Rate the company’s readiness for change using Table 4.1 “Rate the Organization’s Readiness for Change” in Ch. 4 of Organizational Change.
Replicate this chart, complete it, and submit it as an attachment to the written paper required for this assignment.
Write a 750 to 1,050 word paper, written in the third person voice, and address the following issues:
- Evaluate the data to be used in internal and external organizational change management.
- Describe the pros and cons of the information you gathered.
- Articulate an effective improvement plan for the needed change
- Discuss a vision for change, and craft a vision statement appropriate for the change sought.
- Create a model to assess your company’s readiness for change. Describe your model and its components.
- Include a conclusion to summarize your research and the company’s readiness for change.
Include support for your assessment by citing Organizational Change as well as at least one of the Week 2 Electronic Reserve Readings sources in your paper.