i need the answer of questions below according to the case study as attchment
case study Finding the Process Edge: ITIL at Celanese
Describe and assess Celanese’s approach to IT service improvement.
The infrastructure group was more eager tp
pursue SLAs than the groups that had more interaction with the business, e.g. applications area. What explains this difference in the perception of SALs’ value?
If you were the CIO and you were trying to decide which of the five ITIL projects
you should endorse and support financially, what would your decision be? Why?