Process Edge: ITIL at Celanese, assignment help

i need the answer of questions  below according to the case study as attchment

case study Finding the Process Edge: ITIL at Celanese


Describe and assess Celanese’s approach to IT service improvement.


The infrastructure group was more eager tp

pursue SLAs than the groups that had more interaction with the business, e.g. applications area. What explains this difference in the perception of SALs’ value?


If you were the CIO and you were trying to decide which of the five ITIL projects

you should endorse and support financially, what would your decision be? Why?

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