The Business of Hospitality and Travel Questions

Answer the questions from Chapter 5&6

How can technology be used to improve both internal and external communications?
How has the internet changed the delivery of tourism services?
How can technology be used to enhance customer services?
How can revenue management be used to improve financial performance?
What are the major modes of transportation, and why is each of these modes important to the current and future success of the tourism industry?
Who do many travelers, especially based on geographic location, rely on water transportation to meet their transportation needs?
Why is passenger rail service more efficient and effective outside Canada and the United States?
Why are automobiles the dominant form of tourism traffic in North America?
Why are motorcycles experiencing renewed growth as a transportation source?
Discuss some of the many changes that have occurred since deregulation of the U.S. airline industry?
Why are airlines considered to be the backbone of travel?