The Business of Hospitality and Travel Questions

Answer the questions from Chapter 5&6

  • How can technology be used to enhance productivity?
  • How can technology be used to improve both internal and external communications?
  • How has the internet changed the delivery of tourism services?
  • How can technology be used to enhance customer services?
  • How can revenue management be used to improve financial performance?
  • What are the major modes of transportation, and why is each of these modes important to the current and future success of the tourism industry?
  • Who do many travelers, especially based on geographic location, rely on water transportation to meet their transportation needs?
  • Why is passenger rail service more efficient and effective outside Canada and the United States?
  • Why are automobiles the dominant form of tourism traffic in North America?
  • Why are motorcycles experiencing renewed growth as a transportation source?
  • Discuss some of the many changes that have occurred since deregulation of the U.S. airline industry?
  • Why are airlines considered to be the backbone of travel?

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