Troubleshooting
- An important task in the systems administrator role is explaining to new employees how to troubleshoot common computer issues. This assessment provides you the opportunity to address this task in the context of new employee training for a large corporation.Write a 2–3-page training guide for new IT employees in which you consider the following:
- Describe protection and safety measures for support technicians.
- Identify safety measures for working with electronics.
- Explain the dangers that support technicians should consider.
- Describe troubleshooting steps for resolving common PC and network issues.
- Apply the assessment’s assigned lab concepts and activities.
| Criteria | Non-performance | Basic | Proficient | Distinguished |
|---|---|---|---|---|
| Describe protection and safety measures for support technicians. |
Does not describe protection and safety measures for support technicians. | Lists protection and safety measures for support technicians. | Describes protection and safety measures for support technicians. | Describe protection and safety measures for support technicians within the context of a systems administrator’s responsibilities. |
| Identify safety measures for working with electronics. |
Does not identify safety measures for working with electronics. | Identifies incorrect safety measures for working with electronics. | Identifies safety measures for working with electronics. | Describes safety measures for working with electronics and describes the consequences of not complying with safety measures. |
| Explain the dangers that support technicians should consider. |
Does not explain the dangers that support technicians should consider. | Identifies potential dangers that support technicians should consider. | Explains the dangers that support technicians should consider. | Evaluates the dangers that support technicians should consider. |
| Describe troubleshooting steps for resolving common PC and network issues. |
Does not describe troubleshooting steps for resolving common PC and network issues. | Lists troubleshooting steps for resolving common PC and network issues. | Describes troubleshooting steps for resolving common PC and network issues. | Evaluates troubleshooting steps for resolving common PC and network issues. |
| Apply the assessment’s assigned lab concepts and activities. |
Does not apply the assessment’s assigned lab concepts and activities. | Discusses the assessment’s assigned lab concepts and activities but does not apply them to the activity. | Applies the assessment’s assigned lab concepts and activities. | Applies the assessment’s assigned lab concepts and activities; application shows strong understanding of the concepts. |
| Communicate in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. |
Does not communicate in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. | Communicates in an inconsistent scholarly and professional manner for members of professional communities. | Communicates in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. | Communicates in a manner that is scholarly, professional, and consistent with expectations for members of professional communities; written communication is free of errors that detract from the overall message. |
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